- Poker Merchant offers an excellent shipping service for customers in Europe. Orders are processed on average within 24 hours and delivered within 3 working days.
- We provide free shipping when certain minimum order amounts are met. Check the shipping page for more information.
- You can track your order at all times via a track and trace code that will be sent to you by e-mail.
Payment Methods & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Orders are usually processed within 24 hours and delivered within 3 days. Orders outside of Europe may take approximately 5 business days for delivery. Check the shipping page for detailed information.
Yes, at Poker Merchant we are specialised in creating custom products. We offer the possibility to create Custom Poker Chips, Custom Plaques, Custom Poker Tables and Custom Poker Cards. Our team will assist you in every step of creating the Custom Poker products you desire! Contact us for more information.
If the products ordered do not meet your expectations or you have ordered the wrong product, for example, you can make use of the trial period of 14 days to return or exchange the article without giving reasons (does not apply for custom products). The 14 days start the day after receiving the product from www.pokermerchant.com. After registering to return, the customer has 14 days to actually return the product.
However, the trial period does not apply to all products and services you can purchase online at www.pokermerchant.com. The exceptions are items assembled especially for you, design services, products sold at an individually made price or poker products ordered especially for you. Read the return policy for more information.