Frequently Asked Questions
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We offer multiple payment methods to make sure you have the best website experience possible. You can view the payment options we offer in our footer and checkout page.
Poker Merchant offers an excellent shipping service for customers in Europe. Orders are usually processed within 24 hours and delivered within 3 days. When ordering custom poker chips for private use, casinos and/or tournaments we also deliver to countries outside Europe. Please check the table at the shipping page.
Our entire product range is shipped and sold to all over Europe. Our custom products are sold and shipped worldwide. Read the shipping page for more information.
If the products ordered do not meet your expectations or you have ordered the wrong product, for example, you can make use of the trial period of 14 days to return or exchange the article without giving reasons (does not apply for custom products). The 14 days start the day after receiving the product from www.pokermerchant.com. After registering to return, the customer has 14 days to actually return the product.
However, the trial period does not apply to all products and services you can purchase online at www.pokermerchant.com. The exceptions are items assembled especially for you, design services, products sold at an individually made price or poker products ordered especially for you. Read the return policy for more information.
Yes, at Poker Merchant we are specialised in creating custom products. We offer the possibility to create Custom Poker Chips, Custom Plaques, Custom Poker Tables and Custom Poker Cards. Our team will assist you in every step of creating the Custom Poker products you desire. Contact us for more information.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.