It can always happen that something does not go quite as planned. We advise you to first report any complaints to us by sending an e-mail to info@pokerr.nl. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.web shopmark.nl/knowledgebase/consumers/dispute. From 15 February 2016, it will also be possible for consumers in the EU to file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being dealt with elsewhere, you are free to lodge your complaint via the European Union platform.